Privacy Policy

Effective Date: August 10, 2026

Independent Insulation Services, also referred to in this Privacy Policy as
“Independent Insulation,” “we,” “us,” or “our,” respects your privacy.
This Privacy Policy explains how we collect, use, disclose, and protect
information when you visit
independentinsulationllc.com,
request a quote, contact us, communicate with us by telephone or text message,
or otherwise use our services.

By using our website or providing information to us, you acknowledge the
practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

• Contact information: Your name, email address, telephone
  number, mailing address, service address, and preferred method of contact.
• Quote and service information: Information about your
  property, insulation needs, requested services, project details, appointment
  availability, and communications with our team.
• SMS information: Your mobile telephone number, SMS consent
  status, date and method of consent, message history, and opt-out or help
  requests.
• Website and device information: Internet Protocol address,
  browser type, device type, referring pages, pages viewed, approximate
  location, and website interaction information.
• Other information: Any other information you voluntarily
  provide through a form, telephone call, email, text message, or other
  communication.

2. How We Collect Information

We may collect information:

• Directly from you when you request a quote or contact us.
• When you schedule or receive insulation services.
• When you voluntarily opt in to receive text messages.
• Automatically through cookies and similar website technologies.
• Through service providers that assist us with website hosting, form
  processing, communications, scheduling, analytics, or customer support.

3. How We Use Information

We may use your information to:

• Respond to quote requests and service inquiries.
• Contact you about your insulation project.
• Schedule, confirm, or update appointments.
• Provide estimates, services, customer support, and project updates.
• Send informational text messages when you have expressly opted in.
• Maintain records of communications and customer requests.
• Operate, maintain, secure, and improve our website and services.
• Detect fraud, misuse, security incidents, or technical problems.
• Comply with legal, regulatory, insurance, and contractual obligations.

4. SMS and Mobile Messaging Privacy

Independent Insulation may offer informational text messaging related to quote
requests, service inquiries, scheduling, appointment reminders, project updates,
and customer support.

You will only be enrolled in our text messaging program when you voluntarily
provide a mobile telephone number and affirmatively consent to receive text
messages. Website SMS consent controls are not selected by default.

Consent to receive text messages is not a condition of purchasing goods or
services.

No mobile information will be shared with third parties or affiliates for
marketing or promotional purposes.

SMS opt-in data and consent will not be sold, rented, shared, transferred, or
otherwise provided to third parties or affiliates for marketing or promotional
purposes.

Text messaging originator opt-in data, mobile telephone numbers, and messaging
consent are specifically excluded from any sharing with third parties or
affiliates for marketing or promotional purposes.

We may use service providers solely as necessary to operate our communications
systems and deliver messages on our behalf. These service providers are not
permitted to use SMS opt-in data, mobile telephone numbers, or messaging consent
for their own marketing or promotional purposes.

Message frequency varies depending on your quote request, service inquiry,
project, appointment, or customer-support needs. Message and data rates may apply.

You may opt out at any time by replying STOP to a message.
After opting out, you may receive one final confirmation message.

For assistance, reply HELP, call
423-716-3762, or email
info@independentinsulationllc.com.

Supported opt-out requests may include STOP, STOPALL, CANCEL, END, QUIT,
UNSUBSCRIBE, REVOKE, or OPTOUT. Replying START or UNSTOP may be used to
resubscribe where supported.

Wireless carriers are not responsible for delayed or undelivered messages.
Delivery is subject to the availability and operation of wireless networks and
carrier services.

5. How We Disclose Information

We may disclose certain non-SMS personal information in the following
circumstances:

• Service providers: To companies that perform services on
  our behalf, such as website hosting, website maintenance, analytics,
  scheduling, payment processing, communications infrastructure, or
  professional services.
• Business operations: To employees, contractors, or
  representatives who need the information to respond to your request or
  provide services.
• Legal obligations: When disclosure is required by law,
  court order, subpoena, regulatory request, or other valid legal process.
• Protection and safety: When reasonably necessary to protect
  the rights, property, security, or safety of Independent Insulation, our
  customers, or others.
• Business transactions: In connection with a merger,
  acquisition, financing, sale of assets, restructuring, or similar business
  transaction, subject to applicable privacy obligations.
• With your direction: When you direct or authorize us to
  disclose information.

The disclosures described in this section do not include sharing mobile
telephone numbers, SMS opt-in data, or messaging consent with third parties or
affiliates for marketing or promotional purposes.

6. Cookies and Website Technologies

Our website may use cookies, analytics tools, pixels, and similar technologies
to operate the website, remember preferences, understand how visitors use the
website, improve performance, and protect against misuse.

You may be able to control cookies through your browser settings. Disabling
cookies may affect some website functions.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed
to protect personal information. However, no website, storage system, wireless
transmission, or method of electronic communication can be guaranteed to be
completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to respond
to requests, provide services, maintain business and consent records, comply
with legal obligations, resolve disputes, and enforce agreements.

SMS consent records may be retained as necessary to document consent and honor
opt-out requests.

9. Your Choices

You may:

• Decline to provide optional personal information.
• Submit a website form without consenting to receive text messages.
• Opt out of SMS messages by replying STOP.
• Request help by replying HELP.
• Contact us to request access to, correction of, or deletion of certain
  information, subject to applicable law and record-retention requirements.

To submit a privacy request, email
info@independentinsulationllc.com.
We may need to verify your identity before completing a request.

10. Third-Party Websites

Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, or content of those
third-party services. Review their privacy policies before providing personal
information.

11. Children’s Privacy

Our website and services are not directed to children under 13, and we do not
knowingly collect personal information from children under 13. Contact us if
you believe a child has submitted personal information to us.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this
page with a revised effective date.

13. Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

Independent Insulation Services
610 Etowah Road
Benton, Tennessee 37307
Telephone: 423-716-3762
Email:
info@independentinsulationllc.com